Legal / Agreement for business accounts

Agreement for business accounts

These terms and conditions for business accounts were updated on 08.05.2025. This version applies to Customers that opened their Accounts on or after 08.05.2025. For Customers who opened their Account before 08.05.2025, our earlier version of terms and conditions (available here) will continue to apply until 07.07.2025.

These terms and conditions contain important information and should be read in full by the Customer. Some points that we draw your particular attention to include:

  • Fees are payable in various circumstances, including onboarding fees, Monthly Fees, fees if minimum balance is not met, and on closure of the Account. All of our fees are set out in the information we provide to you before you open your Account. In addition, certain details are specified in our pricing section from time to time and as further detailed in the terms and conditions (including in the section Fees as well as various other sections).

  • The Financial Services Compensation Scheme (FSCS) in the UK does not apply to any Accounts (see section Opening of the Account. Customer Money, clauses 9 and 10 for more detail). This means that if MultiPass becomes insolvent and cannot pay back your money, you do not have the right to seek compensation from FSCS. However, MultiPass places the funds into segregated safeguarding accounts held with Authorised Credit Institutions (e.g. a UK bank or building society authorized by the FCA to accept deposits) of Approved Foreign Credit Institution. This is done to safeguard and protect the Customer Money in accordance with applicable laws.

  • We do not guarantee uninterrupted access to the Customer Money including due to technical reasons (see section Liability of the Parties, clause 6). There are various other circumstances in which you may not have access to the Customer Money as detailed in the terms and conditions. For example, we may freeze Customer Payment Transactions if the Customer exceed the limits we set on the Account (see section Operation of the Account and associated Cards) or we may suspend the Account if you fail to provide necessary identification information (see Section Identification and authentication, clause 4), or there is a potential breach of the terms and conditions by the Customer or in various other circumstances (see section Suspension and Termination of the Services; Closing of the Account).

  • There may be circumstances when Payment Transactions or cancellations of Payment Transactions cannot be executed (including but not limited to where incorrect information is given or where required by law) (see sections Issuance of Payment Orders and Requirements of a Payment Order)

  • The Customer must keep a certain level of funds in the Account at all times as the Minimum Reserve Balance. If the Customer does not hold the Account for the minimum period agreed with MultiPass then some or all of the Minimum Reserve Balance may be deducted from your account (see section Minimum Reserve Balance).

  • We apply a mandatory conversion of incoming payments where the payment is made in a currency other than EUR (this applies only for the correspondent bank with the following IBAN format GBXXDYPYXXXXXXXXXXXXX) (see section Mandatory Conversion of Incoming Payments).

  • Foreign exchange rates are subject to change at all times (see section Foreign Exchange (FX) Disclosure Notice)

  • These terms and conditions are subject to change (with or without notice to the Customer) and you should check back here regularly for any updates (see section Amendments to these Terms and Conditions)

  • If you have any issues or complaints then we will seek to address this. You may also have rights to complain to independent bodies. (see section Complaints, Governing Law and Disputes).

General Provisions

Key Definitions and Interpretation

MultiPass Platforms Limited

Account opening

Identification and authentication

Instructions to MultiPass

User and User Account

Fees

Opening of the Account. Customer Money.

Procedure to put funds into Customer Account(s)

Mandatory conversion of incoming payments

Chargebacks on payments into the Customer Account

Minimum Reserve Balance

Withdrawal of Customer Money from Account(s)

Operation of the Account and associated Cards

Issuance of Payment Orders

Requirements of a Payment Order

Restricted Activities

Suspension and Termination of the Services; Closing of the Account

Security

Confidentiality and Data Protection

Liability of the Parties

Contact Methods

Foreign Exchange (FX) Disclosure Notice

Amendments to these Terms and Conditions

Complaints, Governing Law and Disputes

Miscellaneous