Legal / Customer complaint procedure

Customer complaint procedure

We are committed to providing a high standard of customer service. If you are not satisfied with any part of our service, we have procedures in place to deal with your concerns effectively and in the correct way.

if you want to make a complaint, please follow the steps below. Please provide as much relevant information as possible, including your account details, with a summary of your complaint and any action already taken to deal with the issue.

Step One

Complaint Handling Deadlines

Complaint timeframes

Final Response complaint resolution

Step Two

Rights of a complainant