Card fraud prevention
Top Tips to Help You Avoid MultiPass Payment Card Scams
Here are some expert pieces of advice to help ensure your transactions with MultiPass are secure and to protect yourself against payment card scams:
Always keep your payment card in sight when making transactions.
Regularly monitor your MultiPass account for transactions you don’t recognize. If possible, enable transaction alerts in the MultiPass app.
If you notice a payment you don't recognise, report it to MultiPass support immediately.
Never share your payment card details or PIN with anyone.
Only communicate with MultiPass through official, secure channels that use password or identity protection.
Be cautious of unexpected emails, texts, or calls claiming to be from MultiPass. If in doubt, contact MultiPass directly to verify before responding.
How Scammers Operate and How to Protect Yourself
The more you understand about scams, the better you can protect yourself. Learn about common types of fraud and what steps you can take to avoid falling victim.
- Social Engineering
Social engineering is a sophisticated con where criminals pose as legitimate individuals, such as a MultiPass employee claiming they need to check your account or a tax official demanding an urgent payment. If you suspect anything is amiss, refuse to provide information or make any payments. Always contact MultiPass directly via official channels to confirm the request. - Card Skimming
Payment cards can be cloned using skimming devices attached to cash machines to capture your details. Always inspect the card slot for anything unusual before using the machine. In shops or restaurants, ensure your card remains in sight, as an employee could use hidden devices to copy its information. - Card Theft
Your card could be stolen from the post or your wallet and used for online transactions or contactless payments, which do not require a PIN. If you are expecting a new MultiPass card and it does not arrive, contact MultiPass support immediately. - Phishing Websites
Fraudsters create fake websites that closely resemble real ones to trick you into sharing your card or personal details. Watch out for misspelled URLs, poorly designed pages, or anything that feels out of place. Always ensure you are on the official MultiPass website before entering sensitive information. - Email Scams
Scammers often use emails to deceive you into giving away personal details or money. Common tactics include promises of large sums of money for a small fee or fake prize notifications. Avoid clicking on suspicious links and report any dubious emails to MultiPass. - Identity Theft
Criminals can steal personal information from discarded or stolen documents, such as receipts, account statements, or bills. They may also gather information from social media profiles. Shred sensitive documents and be mindful of what you share online.
By staying vigilant and following these guidelines, you can better protect yourself and your MultiPass account from fraud.
If you suspect any fraudulent activity related to your payment card, it is crucial to act immediately. Report the issue to your personal manager or contact the MultiPass customer support team without delay via phone at +44 20 3519 1373 or email at info@multipass.co. For added security, you can also block your card directly to prevent further unauthorised transactions. Prompt action can help minimise potential risks and protect your account.