Senior Compliance Specialist

We are looking for a Senior Card Fraud & Chargeback & Dispute Specialist to join our Compliance team.

Responsibilities:

• Identify and investigate high volume of transactions for signs/ patterns of Fraud;
• Use internal and 3rd party tools and systems to resolve alert generated from the system;
• Collaborate closely with internal teams to support our client base to reduce online fraud levels, review and mitigate the generated alert;
• Process Chargeback & Disputes in line with timeframes, card scheme regulations and requirements;
• Build and submit chargeback & dispute representment packages using the most effective evidence;
• Building key card processes around fraud, dispute resolution & overall customer success;
• Assisting the Teams within the Business with card fraud and non-fraud disputes enquiries;
• Weekly MI reporting on overall activity within the card;
• Preparing monthly MI reports (presentation where applicable) to the Business on fraud and non-fraud trend;
• Assisting with the Chargebacks processing, as well as overseeing the correct execution of the entire Chargeback Cycle;
• The first point of contact for the Business on all card fraud and non-fraud disputes.
• Complete regulator report related to card and fraud.

Requirements:

• Good knowledge of the fraud and non-fraud Chargeback Processes and card Rules & Regulations;
• Experience of working with card rules systems;
• Ability to produce Management Information reports;
• Work well under pressure in the fast-paced environment;
• Experience in AML/CTF, KYC/KYB, sanctions and fraud.

Benefits:

• Flexible working hours with great work-life balance;
• A perfect environment for professional growth and opportunities;
• A friendly team of internationally based colleagues.